FAQ

Mae and Co’s Shop Policies

Welcome

Welcome to Mae & Co! Thanks you for visiting my shop.

 


 

Payment

I accept PayPal and major credit cards. I greatly appreciate instant payments. If payment is not received within 24 hours, I’ll cancel the sale and relist the item. The buyer is responsible for any and all customs and duty fees.

 


 

Shipping

I ship items only after payment is received.
It’s extremely important to me that you’re happy with your purchase. I guarantee high quality of my work, so please take this into account:

I ship with USPS First Class Mail with Delivery Confirmation (when shipping within the US). It usually takes 2-5 business days to deliver the item within the US, 2-3 weeks for international shipping (shipping time naturally increases during holiday seasons). If you want shipping insurance and/or signature confirmation, or prefer to upgrade to USPS Priority or Express Mail, please contact me for exact shipping cost before purchasing.


1. All the items marked as “Ready to Ship” are exactly that. They will be shipped within 48 hours after I receive your payment.

* All our local Post Offices are closed on Sundays, so items purchased on Saturday will be shipped on Monday.
* Not liable for late shipping due to holidays, weather, etc.

 


 

Refunds and Exchanges

I take great pride in my work and I want you to be 100% happy with your purchase, so please contact me if you have any questions before your purchase. If you are not happy with your purchase, please contact me before leaving a feedback so we can work out a refund or exchange. There are no refunds on custom items.

 

 

Do you pre-wash your fabric? 

Yes, all fabric has been washed in an unscented detergent. This greatly decreases that chances of the garment bleeding onto other clothing and/or shrinking after being washed. Please follow laundering instructions for best results.

 

 

What are the blue marks on the garments? 

Don’t be alarmed, if you find faint blue marks at the buttonholes or other areas of your fabric, this is most likely an ink used by seamstresses to mark the garment during construction and is water soluble, meaning it will come out in the first wash. While I do spray water on the garments to remove the marks, they sometimes are not completely gone until they have been fully washed.

 

 

Are the items really handmade by you or do you hire the work out to others?

While many clothing companies hire out their sewing, I absolutely sew each and every items myself and beyond that- I do nearly every other job within the company. From fabric selection and ordering, to creating labels, tagging the items, packaging, marketing, and ensuring items are shipped in a timely fashion. The only portion I do not do myself is photographing the items. If you’re interested in my photographer for a shoot- they are credited in the individual listings.